Effective date: October 10, 2026.
Quotes and order confirmation
epbprint.com is a promotional product catalog and inquiry website. Submitting a quote request does not place an order. Published prices and quantity tiers are reference prices; the final quote confirms product specifications, decoration, applicable setup charges, shipping and timing.
Orders from new customers generally require full payment in advance. For existing customers, depending on the business relationship, a deposit may be agreed, with the remaining balance paid before shipment. The applicable payment terms will be confirmed with the customer by email.
An order is established after both parties confirm the final quote, product specifications and payment terms by email, and the customer sends us a purchase order (PO).
Artwork and product approval
We communicate with customers by email. Approval for production is given by the customer in an email confirming that the order is approved for production.
Changes to artwork or product specifications before production require a revised quote and reconfirmation of the delivery schedule with the customer.
Changes and cancellations
To request an order change or cancellation, email info@epbprint.com with your order reference and the requested change.
Before the order is approved for production, you may request cancellation. Any refund will be reduced by plate or setup fees and sample fees already incurred.
Once the order has been approved for production, cancellations are generally not accepted, even if production has not yet started. Product quality issues are handled separately under the section below.
Returns of custom merchandise
Custom products cannot be returned or exchanged for reasons unrelated to product quality. Verified production quality issues are handled under the section below.
Undecorated products and samples are also not eligible for returns or exchanges for reasons unrelated to product quality.
Incorrect, defective or damaged goods
To report a product quality issue, email us with your order number, a detailed description of the problem, the number of affected units, and clear photos or videos showing the issue. Please provide as much relevant detail as possible so we can understand the cause and determine how to resolve the problem.
Please report product quality issues within 7 days of receiving the goods. Each report is subject to review and verification. To qualify for resolution as a production issue, the problem must be confirmed as resulting from our production, rather than from improper use by the customer.
For verified production issues, we will remake products to replace the nonconforming units, or discuss a refund for the affected nonconforming units with the customer. If all products in the order are confirmed to be nonconforming due to our production, we will provide a full refund of all amounts paid for that order, including product charges, plate or setup fees, sample fees and shipping charges.
Our team will review the findings and determine the resolution in accordance with this policy, any agreement reached with the customer and applicable law.
If products with a verified production quality issue need to be returned, responsibility for return shipping costs will be agreed between us and the customer.
Before returning or otherwise handling nonconforming products, please contact us by email to agree whether the products should be returned or handled by you. Please follow the arrangement confirmed by both parties by email.
If goods are damaged or a parcel is lost in transit, we will pursue a claim with the carrier, such as FedEx or UPS, and discuss compensation or remaking the affected products with the customer.
For urgent orders with a specific event date, we will accept the order only after confirming by email that we can deliver by the required date.
Refunds and delivery issues
The refund payment method will be agreed between us and the customer. Once a refund is confirmed, we will process it within 3 business days. The time it takes for the funds to reach your account may vary depending on the bank or payment provider.
Customers are responsible for address correction, return shipping and reshipment costs incurred because they provided an incorrect delivery address.
If production or shipping is delayed, we will notify the customer promptly and discuss a revised delivery schedule and a resolution.
When some products are confirmed to be nonconforming and a partial refund is agreed, the treatment of related shipping charges will also be agreed between us and the customer.
Contact
Everything Printed Business Inc.
info@epbprint.com
(929) 294-8882
247 NY-100 #105, Somers, NY 10589, United States