From your first product idea to production approval, here is how to plan your next branded merchandise project.
PRODUCTS & QUOTES
Start with your project.
What products can I request?
We help source a broad range of promotional products, including apparel, drinkware, bags, office essentials, technology accessories, outdoor items, home goods and gifts. If your item is not listed, send us a description, estimated quantity, budget and required delivery date so we can review options.
How soon will I receive an initial quote?
We normally respond with an initial quote within 1 business day after receiving complete product, quantity, customization and delivery requirements. Final pricing is confirmed in your project quote.
Are the website prices final?
Published prices and quantity tiers are reference prices. Your final quote confirms product specifications, decoration, applicable setup charges, shipping and timing.
What should I include in a quote request?
Share the product or item number, estimated quantity, logo or decoration requirements, delivery destination and required date. Include your budget and packaging needs if available.
Does a quote request place an order?
No. It starts an inquiry. An order is established after both parties confirm the final quote, specifications and payment terms by email, and you send us your purchase order (PO).
ARTWORK & PRODUCTION
Confirm the details before production.
How do I send my logo or artwork?
Email your artwork to info@epbprint.com, with your company name and product or item number. We will review the artwork requirements for the selected product and decoration method.
How do I approve production?
We communicate about your project by email. You approve the order for production by email. Changes to artwork or specifications before production require a revised quote and reconfirmation of the delivery schedule.
What are the payment terms?
New customers generally pay in full in advance. For existing customers, a deposit may be agreed based on the business relationship, with the balance paid before shipment. Your payment terms are confirmed by email.
Can you help with an event deadline?
Tell us your required delivery date and destination when you inquire. For urgent orders with a specific event date, we accept the order only after confirming by email that we can deliver by the required date.
CHANGES & QUALITY
Contact us so we can review the issue.
Can I cancel an order?
Before production approval, you may request cancellation; any refund is reduced by setup or plate fees and sample fees already incurred. After production approval, cancellations are generally not accepted, even if production has not started. Quality issues are reviewed separately.
Can I return customized products?
Custom products, undecorated products and samples are not eligible for returns or exchanges for reasons unrelated to product quality.
How do I report a quality issue?
Email us within 7 days of receiving the goods. Include your order number, a detailed problem description, affected quantity and clear photos or videos. We review whether the issue resulted from our production or from improper use.
How are verified production issues handled?
We remake nonconforming units or discuss a refund for the affected units. If all products are verified as nonconforming due to our production, we refund all amounts paid for the order, including product, setup or plate, sample and shipping charges. Contact us before returning or otherwise handling the products so we can agree on the next steps by email.
For full payment, cancellation, quality-claim and refund terms, read our Order, Cancellation and Returns Policy.
LET’S PLAN YOUR PROJECT
Have another question?
Send your project details and we will help you review the next steps.